Undercarriage Tech Session at South Shore BMW, 5/4/2019

By John Sullivan

It was a wet morning for the Undercarriage Tech Session hosted by South Shore BMW in Rockland, MA,  but the weather did not dampen the spirits of the members attending. I saw several people purchasing some Life Style/Boutique items from Parts Manager Steve Powers. I was also told that members were purchasing some BMW parts for themselves due to the 25% discount offered that day.

It was a wet morning for the Undercarriage Tech Session hosted by South Shore BMW in Rockland, MA, but the weather did not dampen the spirits of the members attending. I saw several people purchasing some Life Style/Boutique items from Parts Manager Steve Powers. I was also told that members were purchasing some BMW parts for themselves due to the 25% discount offered that day.

Tom Toppan, the Service Manager, was greeting participants as time allowed. I was told by an early participant that he cleared an air bag recall as part of the inspection. It’s amazing what a key fob can tell you!

I brought my 2008 328xi coupe, equipped with a six-speed manual and an N51 engine, down for the inspection. The technician, Bob. C., found a rear brake sensor wire not attached properly and reattached it. Otherwise I received a clean bill of health on the undercarriage! I had been getting low gas mileage with the car and mentioned that fact to Bob. He mentioned several possibilities for the problem but tweaked a setting on the car. I just put a second tank of gas in the car and found that I had picked up a couple more miles per gallon.

John Sullivan is Vice President/Activities of the Boston Chapter of the BMW CCA.

 

Here’s what attendees had to say about their experience at South Shore:

 

From: Sergi B.

“It was a really great session. Bob C. the tech was friendly and answered my questions and gave me good information about the condition of my car.”

 

From: Allen Z.

“Very successful and informative session at South Shore BMW. Even while they were engaged in daily service operations, I didn’t feel marginalized; in fact I would go as far as to note they took special care of us. The tech, Bob. C., went through both top and bottom side – explaining what he was looking for every step of the way. I asked questions when I had them, and at the end of the session he asked several times if I had any more questions. Absolute thumbs up – glad I participated”

 

From: William R.

“This was very good, my tech, Bob, was excellent! I discussed a few things that I was unaware of and will address them as needed, nothing that needs immediate attention. My only critique would be an area where member could gather before and after their cars have been looked at. I think

this would help member get to know each other. Other than that it was very good.”

 

From: Mohamed H.

“My tech was Bob C. He pointed out some things like plastic trim work under the hood, rear diff

that I should keep an eye on – nothing major – just something to watch out for in case I see it leak.”

 

From: Jack O’B.

“I must say the guys at South Shore BMW went out of their way to accommodate the club and I.  My appointment was at 9am. I was put in line, offered coffee and bagels. Bob Cahill was the technician that looked at my car. He took his time and was very thorough. Bob has been the

only mechanic to work on my car since I bought it 16 years ago. He has done a superior job keeping my e36 328i convertible in optimal condition. Believe it or not, I enjoy bringing my car

to South Shore BMW, I like knowing that a certified BMW technician is making sure my car runs

and does what it is designed to do on the exit ramps.”

 

From Mike S.

“Great experience! Thanks for arranging. I had pre-ordered a conv top harness for my e46- good price after 25% off. I needed a brake light bulb which the parts guy threw in for free. For the tech session I brought in my daily driver ‘03 530i with 395k miles which I have recently manual

swapped (on jack stands). it was the first time a tech (Bob C.) had looked at it on a lift since I did the swap he spent 30 minutes with me and gave it a reasonably clean bill if heath and also

provided a punch list of minor maintenance items- bent wheel, suspension, possible failing water pump, etc. the service manager Tom Toppan was also quite helpful (I was first of the day) and cleared an airbag recall. Overall a great experience. I do love these tech sessions. I may bring my X5 to the Norwood event June 1.”

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